Cancellation & Refund Policy

Welcome to WeCaters! We value our customers and aim to provide the best catering experience possible. To ensure clarity and satisfaction, we have outlined our refund and cancellation policies below. Please read them carefully to understand our guidelines and procedures for refunds and cancellations.

Refund Policy

Eligibility for Refunds

Order Cancellations:

 

  • Full refund if canceled more than 10 days before the event.
  • 50% refund if canceled between 3 to 7 days before the event.
  • No refund if canceled less than 3 days before the event.

  1. Service Issues:

    • If there are any issues with the quality of our food or services, please contact us within 24 hours of your event to discuss potential refunds or replacements.

Non-Refundable Items

  1. Custom orders or specialized menus that require unique ingredients.
  2. Any deposits made for large events (over 100 guests) are non-refundable but can be applied to future bookings if canceled more than 14 days before the event.

Timeframes

  1. Approved refunds will be processed within 7-10 business days.
  2. Refunds will be issued to the original payment method unless otherwise agreed upon.

Process for Return/Replace Requests

  1. Contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. / +91 8217636567 within 24 hours of your event to initiate a return or replacement request.
  2. Provide your order number and a detailed description of the issue.
  3. We may request photos or other documentation to support your claim.
  4. Our team will review your request and respond within 2 business days with the next steps.

Cancellation Policy

Procedures for Cancellation

  1. To cancel your order, please contact us at [customer service email/phone number].
  2. Provide your order number and the reason for cancellation.
  3. Cancellations must be confirmed via email by our customer service team to be valid.

Cancellation Fees

  1. Orders canceled more than 7 days before the event: No cancellation fee.
  2. Orders canceled between 3 to 7 days before the event: 50% of the total order amount.
  3. Orders canceled less than 3 days before the event: 100% of the total order amount.

Requirements for Cancellation

  1. All cancellation requests must be made via email or phone and confirmed by our team.
  2. For large events (over 100 guests), a written cancellation notice is required at least 14 days before the event to avoid forfeiting the deposit.

Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. / +91 8217636567. We are here to assist you and ensure your experience with WeCaters is exceptional.

Thank you for choosing WeCaters!